🌸Refund policy
November 06, 2025
PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE MAKING ANY PURCHASE.
This policy explains the circumstances under which PayLux provides refunds for subscriptions and point purchases. By using PayLux, you acknowledge and agree to this Refund Policy.
1. General Refund Policy
PayLux is a digital service that provides instant delivery of points and services. Due to the immediate nature of our service, most sales are final and non-refundable. However, we understand that issues may arise, and we are committed to treating our users fairly. This policy outlines the specific circumstances under which refunds may be provided.
2. Subscription Refunds
2.1 Eligible for Refund
Within 24 Hours of Purchase:
You may request a full refund within 24 hours of your initial subscription purchase
Refund is only available if you have NOT used any PayLux features (no purchases, transfers, or withdrawals)
Contact us with your Discord username and transaction details
Refunds are processed within 3–5 business days
Technical Errors on Our End:
If you are charged multiple times for the same subscription due to a system error
If you do not receive access to your subscription tier after payment
If we experience a technical failure that prevents you from using paid features
We will investigate and issue a refund within 48 hours if our error is confirmed
2.2 NOT Eligible for Refund
Subscription fees will NOT be refunded in these cases:
You changed your mind after using the service
You upgraded/downgraded tiers (old tier not refunded)
Your account was terminated for violating Terms of Service
You cancelled but the current billing period has started
More than 24 hours have passed since subscription purchase
You have used any PayLux features (bought points, made transfers, etc.)
Service interruptions caused by Discord, PayPal, or your internet provider
You did not read the Terms of Service or Refund Policy
2.3 Subscription Cancellation
You may cancel your subscription at any time through your PayPal account:
Cancellation stops future charges but does not refund the current period
You retain access until the end of your paid period
No pro-rated refunds for partial months
Your points balance remains safe and accessible after resubscribing
3. Point Purchase Refunds
3.1 Eligible for Refund
Within 24 Hours of Purchase:
Full refund available within 24 hours if you have NOT used, transferred, or withdrawn any of the purchased points
Contact support immediately.
Include your PayPal transaction ID and reason for refund
Refund processed within 3–5 business days after verification
Technical Errors on Our End:
Duplicate charges for the same purchase
You paid but did not receive your points
System credited wrong amount (e.g., paid for $25 but received $15 worth)
We will investigate and correct the error or issue a refund within 48 hours
3.2 NOT Eligible for Refund
Point purchases will NOT be refunded in these cases:
You changed your mind after receiving points
You spent, transferred, or withdrew any portion of the purchased points
More than 24 hours have passed since purchase
You sent points to the wrong recipient (transfers are final)
You lost points due to gambling or external activities
Market conditions or exchange rate changes
Buyer’s remorse or change of plans
4. Withdrawal Refunds
Completed withdrawals cannot be refunded or reversed. Once funds are sent to your PayPal account:
The transaction is final
Withdrawal fees are not refundable
You are responsible for providing the correct PayPal email
Funds sent to an incorrect email due to user error cannot be recovered
Failed Withdrawals: If a withdrawal fails (e.g., invalid PayPal email), your points are automatically refunded to your PayLux balance. You can then correct the issue and try again.
5. Transfer Refunds
Point transfers are final and non-refundable.
Once you transfer points to another user, the transaction cannot be reversed
Always double-check the recipient’s username before confirming
We cannot force recipients to return points
Anonymous transfers cannot be traced or reversed
Exception: If a transfer failed due to a technical error on our end (points deducted from your account but not credited to recipient), we will investigate and restore your points within 48 hours.
6. Service Interruptions and Downtime
No refunds for temporary service interruptions.
PayLux strives for high availability but cannot guarantee 100% uptime. We do not provide refunds for:
Scheduled maintenance (announced in advance when possible)
Brief outages or technical issues (less than 24 consecutive hours)
Downtime caused by Discord, PayPal, or third-party services
Internet connectivity issues on your end
Extended Outages: If PayLux is completely unavailable for 7+ consecutive days due to our fault, we will provide pro-rated subscription credits for the affected period. This does not include outages caused by Discord or PayPal.
7. Chargebacks and Payment Disputes
WARNING: DO NOT FILE CHARGEBACKS
If you file a chargeback or payment dispute with PayPal without first contacting us:
Your account will be immediately and permanently banned
All remaining balance will be forfeited
You may be reported to Discord Trust & Safety
We may pursue legal action for fraud
You will be banned from using PayLux in the future
If you have a legitimate dispute:
Contact us FIRST at [email protected]
Provide detailed explanation and evidence
Give us 48–72 hours to investigate
We will work with you to resolve the issue fairly
Chargebacks cost us significant fees and are considered fraud if done in bad faith. Always contact us first — we want to help!
8. Refund Process and Timeline
8.1 How to Request a Refund
Email [email protected] with:
Subject Line: "Refund Request"
Your Discord username and user ID
PayPal transaction ID
Date and amount of transaction
Detailed explanation of why you're requesting a refund
Screenshots or evidence (if applicable)
How long ago the purchase was made
8.2 Review Process
We will respond to your refund request within 24–48 hours
We will investigate the circumstances and verify your claim
We may request additional information or screenshots
We will check if your request meets our refund policy criteria
Our decision is final and binding
8.3 Refund Timeline
If your refund is approved:
Refunds are processed within 3–5 business days
Refunds are issued via PayPal to your original payment method
You will receive a confirmation email when the refund is processed
Allow 5–10 business days for the refund to appear in your account (depends on your bank)
9. Account Termination and Balance Forfeiture
If we terminate your account for Terms of Service violations:
Your remaining point balance is forfeited
No refunds for unused subscription time
No refunds for unused points
All transactions are final
Violations that result in balance forfeiture include:
Fraudulent activity or chargebacks
Money laundering or illegal transactions
Multiple account abuse
Harassment or threats against users or staff
Attempting to exploit or hack the system
If you voluntarily close your account:
Withdraw your balance before closing
Unused subscriptions are not refunded
Account closure is permanent and cannot be undone
10. Exceptions and Special Cases
10.1 Extraordinary Circumstances
In rare cases involving extraordinary circumstances (e.g., death of user, proven identity theft, catastrophic system failure), we may provide refunds outside of this policy at our sole discretion. Contact support with documentation.
10.2 Legal Requirements
If we are legally required to provide a refund by a court order or regulatory authority, we will comply with the order.
10.3 Good Faith
We reserve the right to provide refunds on a case-by-case basis when we believe it's the right thing to do, even if not explicitly covered by this policy.
11. Dispute Resolution
If your refund request is denied and you disagree with our decision:
Step 1: Request a detailed explanation by replying to our refund denial email Step 2: Escalate to a senior administrator by emailing [email protected] with "Refund Appeal" in the subject Step 3: If still unresolved, refer to the Dispute Resolution section of our Terms of Service
We are committed to fair treatment and will genuinely consider all appeals. However, our final decision is binding per our Terms of Service.
12. Consumer Rights
Canadian Jurisdiction: PayLux operates from Alberta, Canada. This refund policy complies with Canadian consumer protection laws. Some provinces may grant additional rights.
Important Notes:
Digital goods are generally exempt from "cooling-off period" refund requirements
By purchasing, you acknowledge immediate delivery and waive any statutory right of withdrawal
This does not affect your statutory rights under applicable consumer protection laws
If you believe your statutory rights have been violated, you may contact the Alberta Consumer Affairs office or seek legal advice.
13. Changes to Refund Policy
We may update this Refund Policy at any time. Changes apply to all future transactions. We will notify users of material changes via Discord announcement or email. Your continued use of PayLux after changes constitutes acceptance of the updated policy. Check this policy regularly for updates.
14. What You CAN Do Instead of Refunds
Rather than requesting a refund, consider these alternatives:
Cancel Your Subscription: Stop future charges while keeping your points
Withdraw Your Points: Cash out remaining balance back to PayPal (minus fees)
Transfer to Another User: Give your points to a friend or trusted user
Use Points Before Canceling: Spend or transfer points before ending subscription
Downgrade Tier: Switch to a lower subscription tier instead of canceling
You have full control over your points and account!
15. Contact Information
For refund requests, questions, or disputes:
Email: [email protected] Subject Line: "Refund Request" or "Refund Question" Response Time: 24–48 hours Location: Alberta, Canada
Please provide as much detail as possible to help us process your request quickly.
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